Recording Button

Planned

Comments

5 comments

  • Official comment
    Avatar
    Richard

    Hello David,

    We had our Innovation Committee meeting today and I am pleased to report that we agree there is value is adding a Recording button in the RP1Cloud Portal, similar to the previous portal.  It would accomplish what you indicated in your original comments.  There is no ETA yet but the Feature Request will be managed by our Product team and we will inform our customers once the feature is live.

    Thank you David!

    Comment actions Permalink
  • Avatar
    Richard

    Thank you for your valuable feedback David,

    In our new RP1Cloud Portal, if you log into the portal, and press the big orange “Start Call” button, and should your VMR have a host PIN set, you do not have to enter anything else, and the recording button will appear.  For security concerns, only someone joining an RP1Cloud meeting as the Chairperson has the ability to record a meeting.  With that said, we will review this as a team next week in our Innovation Committee meeting.  I would like to connect with you beforehand and seek additional details if that works for you?

    Just a gentle reminder that we have a Community Portal for RP1Cloud found here.  In the future, this is where we would encourage having RP1Cloud feature requests posted.  And by all means, we hope you have had a chance to see the RP1Cloud Help Centre.  Lots of great information for you!

    0
    Comment actions Permalink
  • Avatar
    Richard

    David, if your access to RP1Cloud has the correct permissions, that is, Chairperson permissions, you can record an RP1Cloud video call via touch tone commands as listed here in our RP1Cloud Dial Pad Commands guide.

    If you wish, please feel free to submit a new comment via our RP1Cloud Community Portal and we can continue chatting there!  Hope this helps.

     

    0
    Comment actions Permalink
  • Avatar
    David.Tan
    1. We have many cases where the person joining the call via browser client is a client or non wpp staff so they won't have chairperson access
    0
    Comment actions Permalink
  • Avatar
    Richard

    Hello David, your inquiry has been converted into Ticket #11942 and we will be discussing it in our upcoming Innovation Committee meeting this Wednesday.  The ability to record a meeting is usually reserved only to the Chairperson for that meeting.  Some use the term Host or Speaker or Leader or Moderator.  The point being, recording a call is a permissions-based functionality that you typically do not want made available to regular end users.  Rather, the end user can request the Chairperson on the call to record the meeting.  As long as the person who is recording the meeting has Chairperson permissions, that person can initiate the recording via the browser, or the RealPresence Desktop app or with an endpoint using the Touch Tone Commands as mentioned in my previous comment.

    I will keep you updated once we have more to share with you!

    0
    Comment actions Permalink

Please sign in to leave a comment.