Dialing out to International Participants

There are a few ways to accomplish this, so you are in good hands!  And please keep in mind we have a wealth of Toll Free and Local international dial-in numbers you can use to connect to your conference call when you are overseas.  Please read this article to learn more.

You can either have international participant dial in to your conference call...or you can use any of the options below if you wish to dial out to these international participants.  The choice is yours!

MODERATOR DIAL OUT

The moderator of the conference call (also referred to as the Leader or the Chairperson) can initiate the Moderator Dial Out feature as long as his or her account is provisioned to do so.  After having connected to the conference call, the Moderator would use the *1 star touch command to initiate the dial-out sequence.  All of the helpful information you need can be referred to in this article.

OPERATOR ASSISTANCE

Sometimes it just makes sense to have an Operator help you!  Anyone on the conference call can request operator assistance and doing so obviously means you have to be connected into the conference call in order to do so.  If you are going to have a large number of participants you need connected by the operator, we do not recommend this service  because of the time required for the operator to connect your participants.  Large dial-outs are always better-managed via the Scheduled Dial-Out Service.

That said, if you wish to have the operator connect one or a few participants to your call, you can press *0 and the operator will assist you privately.  Or you can press 00 and the operator will provide assistance into the entire conference call.

SCHEDULED DIAL OUT SERVICE

This option involves providing us with a simple reservation form outlining the details of your call and 24 hours' notice is more than enough.  The reservation form is attached (please scroll down to the end of this article for the attachment).  Customers prefer to use this option when they have a large number of participants they wish to have connected to the call on their behalf.  Other customers prefer this option when they wish to have a white glove experience with their call.  

The pricing for this scheduled operator dial-out service is based on three components.  (1) the per minute rate of your reservationless audio service (2) any long distance charges that apply for the countries being called (3) an operator premium based on the number of participants you wish to have called.  This premium is a flat-rate of:

• 1 to 5 participants being dialled: $15.00
• 6 to 10 participants being dialled: $25.00
• More than 10 participants being dialled: $25 + $2.50 for each additional participant.  For example, if you wanted us to dial 12 participants, the premium would be $30 (($25 + 2 x $2.50)) 

So there you have it!  Numerous options for dialing out to participants internationally.

Stuck on something?  Contact our Customer Success Team!

Phone: (866) 736-1413

Email: customer.success@thinkpragmatic.com

Chat @: pragmatic-conferencing.com