Call moderators can start and stop recording an audio conference call using dial pad commands. The specific command will vary depending on the service that you've signed up for. You will have received a list of dial pad commands with the wallet card you received when you signed up with Pragmatic.
You can access a list of dial pad commands by signing into the Customer Self-Serve portal (please reference the attached manual for instructions on how to sign in):
1. From the main dashboard, click the DOCUMENTATION link in the menu bar.
2. Click on the Audio Star-Touch Guide link in the Documents section. This will bring you to a PDF list of dial pad command to reference and/or download.