How do I turn Announcements on or off?

There are 3 options for when a participant enters and exits a conference call.  They are:

• Tone
• Name
• Silent

You can modify these settings through our css portal at: https://css.confprovisioning.com/secure/customerselfserve/default.asp?profile=pragmatic and login as the Moderator.  Once you are logged in, go to ‘administration’ and ‘my account settings’.  A drop down of account settings will appear, click ‘edit’ and scroll down to Entry/Exit tones.  By choosing the ‘tone’ setting you will hear a short beeping noise when any participant enters and exits the call.  By choosing ‘name’ you will hear whatever the participant has recorded when prompted before entering the call.  By choosing ‘silent’ you have essentially turned off all announcements and will not hear anything when someone has connected or left your call.

It is important to note that you cannot change these settings 'on the fly' on a live call.  Any settings changes will take effect as of the next conference call associated to those passcodes.

• Please refer to the attached Customer Self Serve - Administrator Guide if you are the Account Owner.
• Please refer to the attached Customer Self Serve - Moderator Guide if you are a Moderator.