When we provision you as a user for our teleconferencing service, you are provided with a Toll Free and a Toll number. The Toll number is also referred to as a Local number and for all intents and purposes, it is based in Canada (for billing and provisioning purposes). An example of a Local number is 416.555.1234. When you are outside North America, the Local number can be access from anywhere in the world but long distance charges will apply.
The only time you need a country code for connecting to a teleconference is when you are dialing the Local number (i.e. 416-555-1234) from anywhere outside North America. When calling the Pragmatic Local number from outside North America, you are essentially placing a long distance call. And when placing a long distance call from Portugal, for example, the person placing that call needs to know the Canada country code, which is +1.