Do you have International dial-in numbers?

PLEASE READ!

As of December 14, 2018, the Group 5 ITF numbers have been revised due to changes made at the carrier/telco level that are beyond our control.  Please delete any previous versions you may have saved and instead refer to the latest version in this document.  As a best practice, always provide this Help Center link to those who need to reference it.  This will ensure they are always accessing the latest version and most up-to-date numbers.

We also updated the "look" of the Group 5 and Group 6 documents to make them easier to read.

In our quest to continue delivering the very best conferencing experience to our customers, Pragmatic upgraded much of its platform in July 2018 to the latest technology in the conferencing space.  This lets us leverage best-in-class call quality, leading-edge features, complete redundancy, and a suite of conferencing applications designed to make it easy, fun, and effective when joining and managing your meetings.

As a result, we have expanded our International Toll Free (ITF) Dial-In Numbers courtesy of this new global platform. In addition to the ITF numbers used to call from anywhere in a particular country, we are now in a position to offer existing users a new set of International Local Access Numbers for over 40 cities around the world. 

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International dial-in numbers are commonly referred to as International Toll Free numbers, or ITF for short!  For a list of countries assigned with an ITF number, please follow the instructions below.

If this is the first time you are using ITFs, we recommend you contact your account manager or you may also call 1.866.736.1413 for assistance or email customercare@thinkpragmatic.com.

The ITFs we have available vary based on the service you have been provisioned with which is why we recommend you give us a call, a chat or email us and we'll be happy to confirm which group of ITF numbers apply to your account.

ITF Restrictions 

As a friendly reminder, these toll-free numbers may not work in all circumstances. Cell phones do not always connect to toll-free numbers, some pay phones may require payment in order to place the call and service is not guaranteed in some countries.  Please refer to this article for more information.  It's always best to be informed ahead of time when connecting to a conference call from overseas. 

ITF Group 4

If your audio conferencing dial-in numbers belong to this group, the ITFs you should be using are listed in the attachment Enterprise Audio - GRP4

ITF Group 5

If your audio conferencing dial-in numbers belong to this group, the ITFs you should be using are listed in the attachment EnterpriseGNA- GRP5_Dec18_v1.0

ITF Group 6

If your audio conferencing dial-in numbers belong to this group or if you are a customer with a custom branded greeting, the ITFs you should be using are listed in the attachment Enterprise GNA-GRP6_Dec18_v.10